Legal

Terms of Service

Effective date: April 28, 2026  ·  Last updated: April 29, 2026

These Terms of Service (“Terms”) form a binding agreement between Gulf Coast Reception LLC, a Wyoming limited liability company (“Gulf Coast Reception,” “we,” “us,” or “our”), and the business or person who orders, accesses, or uses our Service (“you” or “Customer”). By visiting gulfcoastreception.ai, by paying for the Service, by using a phone number we configure, or by clicking “I agree” on a related order or proposal, you accept these Terms.

If you are accepting these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

1. The Service

Gulf Coast Reception provides an AI-powered phone receptionist (the “Service”) that answers inbound calls forwarded to a number we configure for you, conducts a structured intake conversation, books appointments, escalates emergencies to you by SMS and call, and delivers transcripts and recordings of each call. The specific scope of work, fees, and any custom configuration are described in the order, proposal, or website page you accept (the “Order”). If anything in an Order conflicts with these Terms, the Order controls for that subject.

2. Eligibility

You must be at least eighteen (18) years old and authorized to enter into contracts on behalf of your business. The Service is offered to U.S.-based service-trade businesses (including HVAC, plumbing, roofing, garage door, electrical, auto repair, and similar). We may decline or terminate service to any business at our discretion.

3. Fees, billing, and taxes

3.1 Setup fee

The setup fee stated in your Order (typically $1,995) is due in full before we begin building your assistant. The setup fee covers initial configuration, voice and persona dial-in, prompt authoring, calendar integration, owner-alert wiring, the thirty-day tuning window described below, and a forty-five-minute training call.

3.2 Monthly subscription

The monthly subscription fee stated in your Order (typically $397/month) is billed each month in advance, beginning on the day we activate your number. The subscription includes unlimited inbound call minutes for normal business operation, with no per-minute charge.

3.3 Fair use

The Service is sized for the normal call volume of a single home-services business. We reserve the right to contact you in good faith if your account shows usage patterns clearly inconsistent with reasonable business operation — for example, sustained call volume materially above the high end of typical home-services usage (a guidepost of roughly three thousand (3,000) minutes per month for a single business line), or usage suggesting the Service is being used for purposes other than answering inbound calls for your own business (including resale of the Service, automated or bot-generated traffic, outbound calling, or non-business personal use). In those cases we will discuss with you in good faith either a different plan tier, an adjustment to the Service, or, if we cannot reach agreement, termination under Section 5. We will not retroactively bill you per-minute charges without first having that conversation and obtaining your agreement.

3.4 Auto-renewal

Your subscription renews monthly until canceled by either party. We will charge the payment method on file on each monthly anniversary of activation. If a charge fails, we will email you and may suspend or terminate the Service if the balance remains unpaid for fifteen (15) days.

3.5 Taxes

All fees are exclusive of sales, use, telecommunications, excise, value-added, and similar taxes. You are responsible for those taxes (other than taxes on our net income) and we may add them to invoices where required.

3.6 Payment processor

Payments are processed by Stripe, Inc. By providing payment details you also agree to Stripe’s terms. We do not see, store, or transmit full payment-card numbers.

4. The Adam Hopkins guarantee & refunds

If, during the first thirty (30) days after we activate your number, you are unhappy with the results for any reason, you may request a full refund of the setup fee by emailing adam@gulfcoastreception.ai within that thirty-day window. We will refund the setup fee within ten (10) business days. Subscription fees already incurred for the days the Service was active are non-refundable. After the thirty-day window, fees are non-refundable except where required by law.

5. Cancellation

You may cancel the subscription at any time by emailing billing@gulfcoastreception.ai with at least thirty (30) days’ written notice. We will continue providing the Service through the end of the notice period, then disconnect the call forwarding and delete or archive your configuration. Your phone number remains yours; you are not required to port any number to us, and we hold no claim over numbers we do not own.

We may cancel or suspend the Service immediately if you (a) fail to pay amounts owed for more than fifteen (15) days, (b) materially breach these Terms, (c) use the Service in a way that risks regulatory enforcement against us, or (d) use the Service for an unlawful or harmful purpose.

6. Customer responsibilities

You are responsible for the following, and you agree that we may rely on what you tell us:

• Forwarding your phone number to the number we provide and keeping that forward in place during the term.
• Providing accurate information about your business: legal name, service area, brands you work on, hours, escalation numbers, calendar credentials, pricing language, and similar configuration details.
• Complying with applicable telephone, recording, and consumer-protection laws in every state you do business in, including but not limited to two-party-consent recording laws (e.g., California, Florida, Pennsylvania), the Telephone Consumer Protection Act (TCPA), and state “Do Not Call” rules.
• Not removing or muting the recording disclosure that the AI assistant includes in its greeting unless you have our prior written agreement and have confirmed your own legal coverage.
• Reviewing transcripts, listening to flagged emergency calls promptly, and following up with callers as appropriate.
• Promptly notifying us if you change your service area, hours, escalation phone number, or any other information that affects how the assistant should operate.
• Keeping your account credentials and the call-forwarding configuration secure.

7. Acceptable use

You agree not to use the Service to:

• Make outbound robocalls, spam calls, or any calls that violate the TCPA or comparable law (the Service is inbound-only).
• Send unsolicited marketing SMS, send transactional SMS not previously authorized by the recipient, or use any number we configure for messaging that violates carrier policies, including A2P 10DLC compliance requirements, the TCPA, or comparable consumer-protection law. SMS-channel suspensions caused by your conduct are your responsibility.
• Mislead callers about who they are speaking with beyond the routine disclosures we provide.
• Solicit or capture protected health information, financial-account credentials, Social Security numbers, or other sensitive information that the Service is not designed to handle.
• Violate the rights of any third party or any applicable law, regulation, or court order.
• Attempt to reverse-engineer, scrape, or copy our prompts, configurations, or proprietary materials, or use the Service to train a competing product.
• Resell or sublicense the Service to a third party without our written agreement.

8. Recording and consent

The Service records and transcribes calls so that you receive transcripts, summaries, and audio. Mississippi (where we operate) is a one-party-consent state. Several states (including California, Florida, Pennsylvania) require two-party (all-party) consent. You acknowledge that:

• By default, the AI greeting tells callers the line is an AI assistant and that the call may be recorded for quality and service.
• You are responsible for confirming that this disclosure satisfies the law of every jurisdiction your callers may be in, and for adding any additional disclosures your counsel requires.
• If you direct us to disable the recording disclosure, you do so at your own risk and you indemnify us under Section 13 below for any resulting claims.

9. Customer data and confidentiality

As between you and us, you own all data, recordings, transcripts, summaries, and appointment information generated through the Service from calls to your line (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, display, and otherwise use Customer Data solely as needed to provide, secure, and improve the Service for you, to comply with law, and to produce de-identified, aggregated analytics that do not identify you, your callers, or your business.

We will treat Customer Data as confidential. We will not sell Customer Data, will not use it for advertising, and will not use end-caller voice recordings or transcripts to train general-purpose AI models. Section 4 of our Privacy Policy lists the sub-processors we share Customer Data with to operate the Service.

10. Intellectual property

We own all right, title, and interest in the Service, the Site, our system prompts, our configurations, our software, the Gulf Coast Reception name and logo, and any improvements to any of the foregoing. Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license during the term to use the Service for the operation of your own business. We may use your name and logo to identify you as a customer in marketing materials and case studies; if you object, email us and we will stop.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction. You retain ownership of your feedback for any other purpose.

11. Third-party services

The Service depends on third-party providers (including Vapi, Twilio, OpenAI, Anthropic, ElevenLabs, Deepgram, Stripe, Calendly, Google, Vercel, and others listed in our Privacy Policy). We are not responsible for outages, bugs, billing changes, policy changes, or data-handling practices of those providers, and we may switch providers in our discretion provided the Service continues to function as described.

12. Service availability; no SLA

We work hard to keep the Service running, but we do not guarantee a specific uptime, latency, or call-quality target unless one is stated in writing in your Order. The Service depends on the public switched telephone network, the public internet, and the third-party providers above; outages and quality issues are inherent. Our maximum liability for an outage is described in Section 14.

13. Indemnification

You agree to defend, indemnify, and hold harmless Gulf Coast Reception, its members, contractors, and affiliates from and against any third-party claims, damages, losses, and reasonable attorneys’ fees arising out of or related to: (a) your use of the Service in violation of these Terms or any law (including TCPA, recording, or consumer-protection law); (b) the configuration data, scripts, or instructions you provide to us; (c) your direction to disable the default recording disclosure; (d) your handling of Customer Data after we deliver it to you; or (e) the goods or services you sell to your end callers. We will give you prompt notice of any covered claim and may participate in the defense at our own expense.

14. Disclaimers and limitation of liability

Without limiting the above, we do not warrant that the Service will: (i) capture every inbound call; (ii) correctly classify every emergency; (iii) book every appointment; (iv) accurately transcribe every word; (v) integrate with every third-party calendar or CRM; or (vi) replace human judgment in safety-critical situations. The Service is a tool to assist your business; you remain responsible for serving your customers.

AI-generated statements are informational, not binding offers. The AI assistant may, from time to time, state pricing, availability, time windows, service inclusions, warranty terms, or other commercial terms that turn out to be inaccurate or that you would not have agreed to. Statements made by the AI assistant are not binding offers from your business and do not create a contract between you and the caller unless you separately confirm them. We recommend confirming bookings, prices, and any other commitments by phone or text before performing work or accepting payment. You indemnify us under Section 13 for any claim that the AI made a binding commitment on your behalf.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.

15. Term and termination

These Terms apply from the date you first accept them and continue until the subscription is canceled under Section 5 or terminated under Section 3.4 or 5. Sections 3 (for amounts already owed), 9, 10, 11, 13, 14, 15, 16, 17, 18, and any other section that by its nature should survive, will survive termination.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. The parties agree to first try to resolve any dispute informally by contacting adam@gulfcoastreception.ai and discussing in good faith for at least thirty (30) days.

If a dispute cannot be resolved informally, it will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Cheyenne, Wyoming, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may, however, bring a claim in small-claims court for any matter that qualifies, and either party may seek injunctive relief in court for the protection of intellectual property or confidential information.

Class-action waiver. Each party agrees that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of representative or class proceeding.

17. Force majeure

Neither party is liable for any failure or delay caused by an event beyond its reasonable control, including acts of God, hurricanes, severe weather along the Gulf Coast, fire, flood, war, civil unrest, government action, labor dispute, telecommunications outage, internet outage, denial-of-service attack, or major outage of an upstream provider.

18. General

• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of substantially all of our assets.
• Notices. We will send notices to the email address on file for your account; you will send notices to adam@gulfcoastreception.ai. Notices are effective when sent.
• Entire agreement. These Terms, together with the Privacy Policy and any Order you accept, are the entire agreement between the parties on this subject and supersede any prior or contemporaneous understanding.
• Severability. If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Headings. Headings are for convenience only and have no legal effect.
• Updates. We may update these Terms from time to time. If we make a material change, we will update the “Last updated” date and notify customers by email at least fifteen (15) days before the change takes effect. If you do not agree to the change, you may cancel under Section 5.

19. SMS / text message program

This section is the messaging-program disclosure for any text messages sent from a phone number operated by Gulf Coast Reception LLC. It supplements Section 6 of our Privacy Policy.

• Program name: Gulf Coast Reception.
• Program description: Gulf Coast Reception operates an AI phone receptionist for local service businesses. We send (a) transactional appointment confirmations and reminders to consumers who called one of our client businesses and agreed, during that call, to receive a text about their appointment, and (b) operational notifications, call summaries, and alerts to the business owners who subscribe to the Service. We do not send marketing or promotional text messages, and we do not message numbers obtained from third parties or purchased lists.
• Message frequency: Message frequency varies and depends on your interaction with the Service. Most recipients receive fewer than ten (10) messages per month.
• Cost: Message and data rates may apply. We do not charge for the messages; your wireless carrier’s standard rates apply. Carriers are not liable for delayed or undelivered messages.
• Opt-out: Reply STOP to any message to unsubscribe at any time. After you send STOP, we send one confirmation message and then stop sending messages from that number.
• Help: Reply HELP for help, or email support@gulfcoastreception.ai.
• Consent is voluntary. Opting in to text messages is optional and is never required to use the Service, create an account, or complete a purchase or booking, and it is never bundled with these Terms. You receive the same Service whether or not you opt in. Mobile numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes, as described in Section 6.6 of our Privacy Policy.

20. Contact

Gulf Coast Reception LLC
A Wyoming limited liability company
Email: adam@gulfcoastreception.ai
Billing: billing@gulfcoastreception.ai
Support: support@gulfcoastreception.ai